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Not able to make in app purchases

I have money on my iTunes account, but for some reason I am not able to make purchases in apps. It is telling me my Apple ID needs to be verified and it takes me to my settings but there is nothing I can do.

iPhone 6, iOS 12

Posted on Dec 14, 2019 3:37 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 17, 2019 7:58 PM

Hello and welcome to Apple Support Communities ChelseaPennant,


I understand that you're unable to make an in-app purchase. I know how important it is to be able to make these purchases, and I'd be happy to help.


Let's have you go in to your settings and try to update your payment information. The article below will guide you through those steps, if needed.


Change, add, or remove Apple ID payment methods


If you go through this article and update your payment information and the issue remains, you'll want to reach out to Apple Support.


Get Support


Thank you for using Apple Support Communities.


2 replies
Question marked as Top-ranking reply

Dec 17, 2019 7:58 PM in response to ChelseaPennant

Hello and welcome to Apple Support Communities ChelseaPennant,


I understand that you're unable to make an in-app purchase. I know how important it is to be able to make these purchases, and I'd be happy to help.


Let's have you go in to your settings and try to update your payment information. The article below will guide you through those steps, if needed.


Change, add, or remove Apple ID payment methods


If you go through this article and update your payment information and the issue remains, you'll want to reach out to Apple Support.


Get Support


Thank you for using Apple Support Communities.


Not able to make in app purchases

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