Issues with Apple ID account

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Issues with Apple ID account

I have a gift card balance on my Apple ID and I can’t pay for application MATCH it tells me can’t connect to iTunes and I have gift card balance of $48.71 and the application I wanna pay for is $42.99... What’s wrong

Posted on Dec 15, 2019 5:46 AM

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Answer 1

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Eric Root

Level 10

684,135 points

Dec 15, 2019 5:54 AM in response to NoHopeLost112

Device or computer? If it can't connect to iTunes, it appears to be an access problem rather than a funding problem. Have you tried a restart? Do you have access to another WiFi network where you can try?

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Answer 2

Eric Root

Level 10

684,135 points

Dec 15, 2019 7:24 AM in response to NoHopeLost112

Have you checked Settings/Screen Time for any restrictions?

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device

If necessary

Hard reset

If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting

Backup - Restore your device from an iCloud or iTunes backup

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Answer 3

Dec 15, 2019 6:07 AM in response to Eric Root

Device, yes I use a WiFi network....how do I fix access problem?

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Issues with Apple ID account

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