HDR movies

Question

HDR movies

Hello, I recently purchases a movie "The Star" and I did not know it was in HDR.

I am trying to play it on our TV for the kids, but I keep getting message that the screen cannot playHDR.

I deleted the movie and re-downloaded it making sure not to check the HD video, but I still cannot play the video. I tried all the settings in TV applications and in Itunes but still same.

I have over 30 kids coming tomorrow and we are planning to play this movie for them ! How can we get this to play in SD ???

MacBook Pro 15”, macOS 10.15

Posted on Dec 15, 2019 8:09 AM

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Answer 1

Urquhart1244

Level 10

146,232 points

Dec 15, 2019 4:44 PM in response to jeanmaurice_prosper

You should be able to get the HD version without HDR. If you download in the Apple TV app, then first check the Preferences for that app. There is an HDR checkbox to uncheck. There is a Download Quality to specify.

How do you get the downloaded movie from the notebook to the TV?

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Answer 2

vazandrew

Level 8

40,834 points

Dec 15, 2019 10:59 AM in response to jeanmaurice_prosper

You would need to make sure you are purchasing the SD version. I would suggest contacting iTunes to see about getting a refund and then they can walk you through purchasing the right version.

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Answer 3

Urquhart1244

Level 10

146,232 points

Dec 15, 2019 5:24 PM in response to jeanmaurice_prosper

and choose lower streaming quality.

The Streaming Quality is for when you get the playing content directly from the internet. It doesn’t apply to downloads. Hence the separate Download Quality option.

Playing using HDMI cable. I checked the TV it does support HDR but still the apple TV app says it can't !

The HDMI adapter is probably limiting the HDR capability. You would need an HDMI 2.0/HDCP 2.2 capable adapter for HDR support.

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Answer 4

Dec 15, 2019 5:09 PM in response to Urquhart1244

I did uncheck the HDR download and choose lower streaming quality.

Playing using HDMI cable. I checked the TV it does support HDR but still the apple TV app says it can't !

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