FaceTime
I just brought iphone xs max to my friend but he is unable to call facetime call
What happens when he tries? Error message(s)?
FaceTime Troubleshooting
FaceTime Troubleshooting (2)
FaceTime Troubleshooting (3)
FaceTime Troubleshooting (4)
FaceTime Troubleshooting (5)
Messages - If you get an error when trying to activate iMessage or FaceTime
Does he have access to another WiFi network where he can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
If necessary
Hard reset
Do a backup and try a factory reset. Then restore from the backup.
Backup - Restore your device from an iCloud or iTunes backup