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My iMessages

So when I try to set up the setting “Share name and photo”, it says “iCloud and iMessage accounts are different or are not signed in”. How do I fix this and set up feature?

iPhone XR, iOS 13

Posted on Dec 15, 2019 4:57 PM

Best reply

Eric Root

Level 10

684,051 points

Posted on Dec 15, 2019 5:34 PM

Are you signed into Settings/Your Name/iCloud and Settings/FaceTime and Messages using the same Apple ID?

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3 replies

Best reply

Eric Root

Level 10

684,051 points

Dec 15, 2019 5:34 PM in response to Iamveryconfusedboi

Are you signed into Settings/Your Name/iCloud and Settings/FaceTime and Messages using the same Apple ID?

Dec 15, 2019 6:57 PM in response to Eric Root

Yes that is my only one.

Eric Root

Level 10

684,051 points

Dec 15, 2019 8:34 PM in response to Iamveryconfusedboi

Have you tried signing out of iCloud and back in? If that doesn't work, try signing out of Messages, and back in. That should refresh the account sign ins.

My iMessages

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