WiFi Printer says Offline from iPad Pro

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Level 1

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WiFi Printer says Offline from iPad Pro

I tried the fix to reset the network settings as my printer is unable to communicate to the iPad. When I try to print from the iPad, I can see the printer (I actually have 2 printers connected to the same wifi) on the wifi, but when I go to print, it says it is offline. I can print fine from my iPhone 6s+. Incidentally, the other printer says the same thing (they are two different makes and models). The problem is definitely with my iPad. My husband can print fine from his iPad.

So with all due respect, what should I do now? Please help.

iPad Pro, iOS 13

Posted on Dec 16, 2019 11:03 AM

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Answer 1

QuickPost

Level 10

103,455 points

Dec 16, 2019 11:16 AM in response to antonina276

Hello,

Try resetting iPad's settings in Settings > General > Reset > Reset All Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPad prior to resetting its settings.

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Answer 2

antonina276 Author

Level 1

8 points

Dec 16, 2019 11:24 AM in response to QuickPost

Wow, that was quick. Actually, there is something going on with our network - repeater set up. I am able to print when I am connected through out NetGear device which is installed a short distance away from our primary wifi coming from our provider (Orange fibre here in France). Again, thank you for your response. I am, however, glad I don’t have to reset my whole iPad.

Au revoir

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Answer 3

QuickPost

Level 10

103,455 points

Dec 16, 2019 11:25 AM in response to antonina276

I am happy to hear all is working as expected.

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WiFi Printer says Offline from iPad Pro

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