You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Locked Account Email

Email stating my Apple account has been locked. Now asking for me to verify identity with social and card information.


is this Apple?


[Link Edited by Moderator]

iPhone X, iOS 13

Posted on Dec 17, 2019 3:14 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 17, 2019 3:18 AM

  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759

3 replies
Question marked as Top-ranking reply

Dec 17, 2019 3:18 AM in response to thania177

  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759

Dec 17, 2019 10:27 AM in response to thania177

thania177 Said:

"Locked Account Email: Email stating my Apple account has been locked. Now asking for me to verify identity with social and card information. is this Apple?"

-------


As stated by stedman1, no. That domain you provided is not Apple. It is a phishing attempt.


Filter out this eMail:

Be sure you add that domain (ending in .com) to you filter list. That way, you will no longer receive it.


Also, please keep those domains off this site, to avoid phishing attempts.

Locked Account Email

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.