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layna192 Author

Level 1

4 points

help

hello I just bought an iphone off of kijji and it is apple locked. I cannot get a hold of the ppl i bought it from to get their information to get it unlocked i need help.

Posted on Dec 17, 2019 1:51 PM

Top-ranking reply

Eric Root

Level 10

684,609 points

Posted on Dec 17, 2019 1:54 PM

you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.

Activation Lock - Turn off Find My iPhone

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