AirPods and sound low
Why is my AirPods sound so low? And they are clean
iPhone XR, iOS 13
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Hello,
Low volume is usually a symptom of needing to be cleaned. You might try cleaning them again:
How to clean your AirPods and EarPods
Otherwise, "is the volume normal when not using AirPods?" How about when you use the wired earbuds?
If your headphones don‘t work with your iPhone, iPad, or iPod touch
Good luck.