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User profile for user: maahirah
maahirah Author
User level: Level 1
4 points

iCloud

My iPhone isn’t backing up after several attempts, it starts to back up and takes forever and then in the end says unable to back up iPhone. I’m trying to set my new iPhone up so wanted my current phone to back up so I can transfer everything over. How do I get it to work?

iPhone X, iOS 12

Posted on Dec 18, 2019 3:38 AM

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User profile for user: Demo
Demo
User level: Level 10
166,657 points

Posted on Dec 18, 2019 3:52 AM

You can see if anything in here helps, but it really just contains some basic suggestions that you may have already tried.

If you can't back up to iCloud or restore from iCloud backup failed - Apple Support


I would suggest force restarting the phone and then try again. A forced restart cures so many issues for me. Not sure which phone you currently have so here all the various ways to force restart.


  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Top (or Side) button and the Volume Down buttons until you see the Apple logo.
  • iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.



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Question marked as Top-ranking reply
User profile for user: Demo
Demo
User level: Level 10
166,657 points

Dec 18, 2019 3:52 AM in response to maahirah

You can see if anything in here helps, but it really just contains some basic suggestions that you may have already tried.

If you can't back up to iCloud or restore from iCloud backup failed - Apple Support


I would suggest force restarting the phone and then try again. A forced restart cures so many issues for me. Not sure which phone you currently have so here all the various ways to force restart.


  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Top (or Side) button and the Volume Down buttons until you see the Apple logo.
  • iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.



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