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User profile for user: emzwick95
emzwick95 Author
User level: Level 1
9 points

Account locked for security reasons?

I keep recieving and email from support@web.appsupport.com saying that my Apple ID has been locked due to security reasons, can you confirm if the is correct or wether it is a fake email, don’t want to log into and get everything hacked!

iPhone 11 Pro Max, iOS 13

Posted on Dec 19, 2019 8:45 AM

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User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
260,848 points

Posted on Dec 19, 2019 8:47 AM

  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759

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Question marked as Top-ranking reply
User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
260,848 points

Dec 19, 2019 8:47 AM in response to emzwick95

  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759

Reply

Account locked for security reasons?

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