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FizzelCastro Author

Level 1

6 points

Iphone 11 Pro Wide Lens Issue

My wide lens will not open for Photo Mode anymore, It only goes from 1x to 2x .. I Used to be able to shoot photos in 0.5 but now it automatically opens in 2x and wont let me open 0.5 camera anymore.. is this just for me or is anybody else experiencing this issue, I rang apple today and they said I should send it to them for repair but thats ridiculous the phone is brand new and I cant go without a phone I need it for work? anyone have any suggestions or help?

iPhone 11 Pro

Posted on Dec 19, 2019 11:33 AM

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4 replies

Level 8

36,203 points

Dec 19, 2019 1:47 PM in response to FizzelCastro

If you have an Apple Store nearby, make an appointment to have your phone examined.

Genius Bar Reservation and Apple Support Options - Apple

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FizzelCastro Author

Level 1

6 points

Dec 19, 2019 12:13 PM in response to FizzelCastro

Below Is what My camera looks like without 0.5 option and then below that is what it used to look like with 0.5 option

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FizzelCastro Author

Level 1

6 points

Dec 20, 2019 3:06 AM in response to Dogcow-Moof

Closest Apple store to me is 60 miles away..

The time it takes to get there and them take my phone away for examinations will be pretty inconveniencing

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Level 1

12 points

Dec 20, 2019 10:08 PM in response to FizzelCastro

Same problem with my iPhone 11 Pro. Took it in and Apple replaced the rear camera. Fixed

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Iphone 11 Pro Wide Lens Issue

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