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itunes not recognizing my iphone 11

if the new software update is installed and itunes still doesn't recognize my iphone -what next to try?

iPhone 11 Pro Max, iOS 13

Posted on Dec 19, 2019 1:05 PM

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Question marked as Best reply

Posted on Dec 22, 2019 1:14 PM

Hello bwhoneyman,


I understand that you want to know if iTunes doesn't recognize your phone what should you do. I am happy to help.


Follow the steps provided in the article below.

If your computer doesn't recognize your iPhone, iPad, or iPod


Let me know if that resolves this issue for you. 

Thanks for using the Apple Support Communities. 

Take care.

2 replies
Question marked as Best reply

Dec 22, 2019 1:14 PM in response to bwhoneyman

Hello bwhoneyman,


I understand that you want to know if iTunes doesn't recognize your phone what should you do. I am happy to help.


Follow the steps provided in the article below.

If your computer doesn't recognize your iPhone, iPad, or iPod


Let me know if that resolves this issue for you. 

Thanks for using the Apple Support Communities. 

Take care.

itunes not recognizing my iphone 11

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