May I speak with a human please/ Grandma in need of download help

You are not talking to anyone at Apple here, this is a user to user forum. If you want to contact Apple, please use the contact support link in the upper right corner of this page. Please note that if your device is out of warranty, you may be charged a service fee depending on your problem. If you want to post your exact specs (model, year) of your device and iOS version incl. what you are trying to do, we can possibly help as well.

Read CAREFULLY & Completely - THEN start over and take the actions

Update your iPhone, iPad, or iPod touch - Apple Support

Update apps or use automatic downloads - Apple Support