Help me please

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Level 1

8 points

Help me please

Ok I’m trying to remove my card muy I can’t every time I try to remove it it says " unable to remove there’s an active subscription”

when I go to check my subscriptions all of them are expired help me

iPhone XS Max, iOS 13

Posted on Dec 20, 2019 5:03 AM

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Answer 1

Top-ranking reply

ProustGiulio

Level 10

208,578 points

Dec 20, 2019 5:11 AM in response to Carlos359

If you're sure that ALL your subscriptions are expired, contact iTunes Store Support and explain your problem, filling out and sending them this form:--> iTunes Store – Contact Us – Apple Support

Regards

Giulio

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Answer 2

Carlos359 Author

Level 1

8 points

Dec 20, 2019 10:51 AM in response to anypats

Yeah I know but I don’t have family sharing with no one Look I need to set up the family sharing first so I don’t use it that’s why I can’t understand why I can’t remove it all my subscriptions are expired so it doesn’t make sense

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Answer 3

anypats

Level 7

21,345 points

Dec 20, 2019 8:25 AM in response to Carlos359

It's also possible that if you're on Family Sharing that some subscriptions will only show up on the device that signed up for it even if it's being paid for by you.

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