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How do I get rid of an old Apple ID

Just bought a new iPad and it keeps requesting an old ID. I don’t remember the password (and I keep getting a message that the account has been locked) and I no longer have access to the email address.

iPad Air, iOS 11

Posted on Dec 20, 2019 5:09 AM

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Question marked as Top-ranking reply

Posted on Dec 20, 2019 5:43 AM

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review


If it isn't App Store/iTunes updates, where is it asking for the old ID?

1 reply
Question marked as Top-ranking reply

Dec 20, 2019 5:43 AM in response to Cspain99

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review


If it isn't App Store/iTunes updates, where is it asking for the old ID?

How do I get rid of an old Apple ID

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