Accessory not supported

I was using my Arctis 5 steelseries headset this morning with my Apple dongle and then all of a sudden the sound was gone from my headset and a notification saying “This accessory is not supported by this device” popped up. I tried restarting my phone, disconnecting and reconnecting all the wires and also cleaning my lightning port but nothing seems to work. How do I fix this?

iPhone XS Max, iOS 13

Posted on Dec 20, 2019 12:44 PM

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Posted on Dec 20, 2019 1:34 PM

Hello,

See if this helps:

If you see an ‘Accessory may not be supported’ alert

Good luck.


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Accessory not supported

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