Level 1

4 points

iPad is Disabled - Connect to iTunes

upon bootup is disabled connect to itunes. Problems is when it's plugged into my MacBook Air, my computer doesn't recognize the devise.

iPad (6th gen) WiFi

Posted on Dec 20, 2019 4:25 PM

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Top-ranking reply

Level 10

103,437 points

Posted on Dec 20, 2019 4:46 PM

Hello,

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Top-ranking reply

Level 10

103,437 points

Dec 20, 2019 4:46 PM in response to joycham

Hello,

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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iPad is Disabled - Connect to iTunes

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