How can I open my Phone if the owner forgot his apple ID and password and he gives this phone one year ago and its the first time I encounter that I cannot open my phone without the real ID
iPhone 5s, iOS 10
See if they can recover the ID/password.
Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.
Enter the Apple (iCloud) ID and click Forgot Password.
If necessary, if they are the original owner, have them take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.
or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.
Apple Support by e-mail or chat
Or fill out and submit this form.
ID and password forgotten by the original owner
