my ipad wasnt connect to my computer it says usb device cannot recognize

how can i restore my ipad air 2

Posted on Dec 21, 2019 7:35 PM

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Posted on Dec 21, 2019 7:50 PM

See this to get the iPad recognized by the computer. If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support.


You can look at this for help with Restoring the iPad. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

2 replies

Dec 21, 2019 7:54 PM in response to ako_

Quit iTunes (Mojave or earlier) or Finder (Catalina), disconnect the USB, reboot both the Mac and the iPad, re-connect the USB, re-launch iTunes (Mojave or earlier) or Finder (Catalina), and try again.


Failing that, disconnect all other USB devices other than a wired keyboard and mouse if you’re using one or both of those, disconnect and reboot it all again as above, and try again.

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my ipad wasnt connect to my computer it says usb device cannot recognize

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