Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

purchase date is not validated

Hello.
I recently purchased a second-hand iphone.
the problem is that he says the date of purchase is not validated.
should i worry?


Posted on Dec 22, 2019 12:56 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 24, 2019 11:36 AM

Greetings liviu33,


Thanks for visiting the Apple Support Communities! I understand you're concerned with the purchase date of the iPhone you've obtained second-hand.


Each iPhone purchased in the United States comes with a warranty of one year from the original purchase date, as outlined in the following website: Apple One (1) Year Limited Warranty


You're able to confirm the warranty of your iPhone by entering the serial number at the following website: Check Your Service and Support Coverage - Apple Support


If the warranty information isn't accurate, then reaching out to Apple Support with proper documentation will be needed for assistance with your iPhone: About your support coverage and service options - Apple Support


"If your coverage expiration date is incorrect

If the estimated expiration date of your Telephone Technical Support, Limited Warranty, or AppleCare agreement for your serial number is incorrect, please contact us. You will need to send the original sales receipt of your product to Apple so that we can update your purchase date. A sales receipt with the receipt number, product description, original date of purchase, price, and reseller details constitutes a valid proof of purchase.

To update your purchase date, send Apple your proof of purchase"


Kind regards.

1 reply
Question marked as Top-ranking reply

Dec 24, 2019 11:36 AM in response to liviu33

Greetings liviu33,


Thanks for visiting the Apple Support Communities! I understand you're concerned with the purchase date of the iPhone you've obtained second-hand.


Each iPhone purchased in the United States comes with a warranty of one year from the original purchase date, as outlined in the following website: Apple One (1) Year Limited Warranty


You're able to confirm the warranty of your iPhone by entering the serial number at the following website: Check Your Service and Support Coverage - Apple Support


If the warranty information isn't accurate, then reaching out to Apple Support with proper documentation will be needed for assistance with your iPhone: About your support coverage and service options - Apple Support


"If your coverage expiration date is incorrect

If the estimated expiration date of your Telephone Technical Support, Limited Warranty, or AppleCare agreement for your serial number is incorrect, please contact us. You will need to send the original sales receipt of your product to Apple so that we can update your purchase date. A sales receipt with the receipt number, product description, original date of purchase, price, and reseller details constitutes a valid proof of purchase.

To update your purchase date, send Apple your proof of purchase"


Kind regards.

purchase date is not validated

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.