SIM not supported

Question

SIM not supported

I need continued access to my son's phone without losing info like text msg's and last phone calls. I don't know which carrier my son used all I know is up until now I've been able to turn his phone on and freely roam (for lack of a better term). I don't plan on using his phone to make calls or selling his phone I just want to be able to continue to access the info on it. I know his passcode and he used my apple acct for icloud so I have pics and videos. I'm oblivious to how this all works somebody please help me I can't ask my son because he passed away 17 mos ago.

iPhone 4 (8GB)

Posted on Dec 22, 2019 5:23 AM

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Answer 1

kb1951

Level 10

124,193 points

Dec 22, 2019 5:32 AM in response to kimberlyfrombryant

I am sorry for your loss. What exactly is your question about a SIM card not being supported? Are you getting any error message? You don’t need a SIM card if you are not going to use the phone to make or receive calls.

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Answer 2

Dec 22, 2019 6:17 PM in response to kb1951

no error messages. while I was looking at his phone it said it updated successfully then it went to a screen that said sim not supported and now when i hit the home button it says "hello" in different languages then when i put in his passcode it says sim not supported and won't let me get past it. I don't know what a sim card does. not tech savvy

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Answer 3

Dec 22, 2019 6:42 PM in response to kb1951

sorry to keep asking questions. ok I removed the sim card and turned the phone back on. It says update completed and it's now asking me about agreeing or disagreeing to iOS terms and conditions, which do I choose? like I said before I just want to be able to keep his texts on the phone for viewing purposes

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