iPhone XR Camera White Screen, been in pocket

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iPhone XR Camera White Screen, been in pocket

Hello Community,

I was on hiking trip and taking pictures intermittently with iPhone XR. The camera did not turn off when I put it back to pocket as it still took a couple of black pictures. Then when I drew it out again and took picture facing the sun, the back camera turned white, and the pictures taken were white. Re-launching the camera app did not help, it came back only when I force restarted the phone.

I'm wondering if the camera was blinded by the sunlight as human eyes would do suddenly facing bright light from darkness.

Also, how do I tell if the camera is compromised, I've never had white screen on camera before, only black screens.

Thanks

iPhone XR, iOS 13

Posted on Dec 22, 2019 6:15 PM

Reply

Answer 1

Joseph_S.

Community Specialist

Dec 25, 2019 6:27 AM in response to jaredsh

Hello jaredsh,

Thanks for asking the Apple Support Communities for help with your iPhone camera.

Please go through the troubleshooting here: If the camera on your iPhone, iPad, or iPod touch isn't working - Apple Support

If you have gone through the entire article and still have issues, I recommend having your device checked at an Apple Authorized Service Provider or Apple Store.

Please review this help article prior to bringing your device in to be checked: Get your iPhone, iPad, or iPod touch ready for service - Apple Support

You can find a service provider using this link: Apple Find Locations

Thanks and have a wonderful day.

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iPhone XR Camera White Screen, been in pocket

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