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daysuki Author

Level 1

12 points

iPhone 7 Plus Microphone Issue

Microphone not properly working when loudspeaker is on during phone call or video chat. How to fix this?

I already did the following:

Restarting
Resetting Content and Network and Settings as well
Restoring via iTunes

iPhone 7 Plus, iOS 13

Posted on Dec 25, 2019 1:50 AM

Top-ranking reply

BreeZee_17

Community Specialist

Posted on Dec 27, 2019 2:46 PM

Hi daysuki,

Thanks for reaching out here in the Apple Support Communities. I understand your microphone isn't working on your iPhone 7 Plus for phone calls or for video chats.

I'm glad to help with this.

You've done some great troubleshooting already.

I suggest you also test the microphone using Voice Memos, and using the Camera app for both the front and rear cameras.

This explains how: If the microphones on your iPhone, iPad, and iPod touch aren't working - Apple Support

If the microphone is grayed out in Voice Memos or the speaker is grayed out during phone calls, I recommend that you contact Apple Support to see about service options. You can use this link: Official Apple Support

Best Regards.

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iPhone 7 Plus Microphone Issue

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