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removing prior owners apple id/icloud login on iphone 6

I got a an iPhone 6 from a friend who hasn't used it in 2 years but unable to remove the older apple i.d although the account was supposedly deleted by the previous owner.

iPhone 6, iOS 12

Posted on Dec 25, 2019 2:03 PM

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Question marked as Apple recommended

You sill need assistance from the previous owner. See: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

Posted on Dec 25, 2019 2:22 PM

4 replies

Dec 25, 2019 3:02 PM in response to bevpro11

Have the previous owner take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


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removing prior owners apple id/icloud login on iphone 6

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