I am in Saudi Arabia. on my iphone xs max, the maps app always show this message "directions are not available from this location" although everything is working perfectly on google maps. I am sure that location services are turned on.
iPhone XS Max, 13
Of course I understand that google maps is a different app. What I want to say is that google maps is working perfectly on the same iphone and displays directions and all features while apple maps doesn’t. This means that there is any problems with the iphone setting otherwise google maps wouldn’t work. This why all the previous steps weren’t helpful to solve the problem.
According to this support document for iOS Feature availability, iOS and iPadOS - Feature Availability - Apple it would appear that Directions are not available in your location. It is not a problem with the iPhone, it is by design. Directions and other features are not available in all locations.
Thank you for your help, I do appreciate that. Unfortunately, I have already tried all these steps before I submit my post. However, I did all of them again and nothing changed. It is noteworthy to inform you that all my friends have the same problem on different versions of iphones. It seems like a general issue.
Hello Mostafa sanad,
Thank you for using Apple Support Communities.
I understand that you are not getting directions from the Apple Maps app on your iPhone. Getting instead the message "directions are not available from this location". I would start with the steps in the following support article to troubleshoot what is going on.
If the Maps app isn't working on your Apple device - Apple Support
Best regards.
What about Google maps. That is a different app, not Apple Maps. I provided you information about iOS features and Apple Maps. If you have a question about Google Maps, you would need to ask Google support about that.
I understand that, but what about google maps. Everything is working perfectly on google maps.
directions are not available on maps app
