directions are not available on maps app

I am in Saudi Arabia. on my iphone xs max, the maps app always show this message "directions are not available from this location" although everything is working perfectly on google maps. I am sure that location services are turned on.

iPhone XS Max, 13

Posted on Dec 25, 2019 7:42 PM

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6 replies

Dec 30, 2019 12:05 PM in response to ChrisJ4203

Of course I understand that google maps is a different app. What I want to say is that google maps is working perfectly on the same iphone and displays directions and all features while apple maps doesn’t. This means that there is any problems with the iphone setting otherwise google maps wouldn’t work. This why all the previous steps weren’t helpful to solve the problem.

Dec 29, 2019 7:57 AM in response to Mostafa sanad

Hello Mostafa sanad,


Thank you for using Apple Support Communities.


I understand that you are not getting directions from the Apple Maps app on your iPhone. Getting instead the message "directions are not available from this location". I would start with the steps in the following support article to troubleshoot what is going on.


If the Maps app isn't working on your Apple device - Apple Support


Best regards.

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directions are not available on maps app

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