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I don’t know the the password or email to the activation lock

How do I unlock the activation lock when I don’t know the email or password to to the activation lock

iPhone 6, iOS 12

Posted on Dec 25, 2019 9:22 PM

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Question marked as Best reply

Posted on Dec 26, 2019 12:48 PM

if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.



1 reply
Question marked as Best reply

Dec 26, 2019 12:48 PM in response to Ymcmb383

if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.



I don’t know the the password or email to the activation lock

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