FaceTime is not available
I bought iPad 9.7 and there is no FaceTime on it, and when I look for it on the App Store it is not available there , while my old version iPad Air has got FaceTime . How can I solve this problem?
iPad, iOS 12
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I bought iPad 9.7 and there is no FaceTime on it, and when I look for it on the App Store it is not available there , while my old version iPad Air has got FaceTime . How can I solve this problem?
iPad, iOS 12
I am living in Egypt and FaceTime is working here also i bought my old iPad Air from Egypt and FaceTime was and still working , I bought nowadays iPad 9.7 from tradeline stores in Egypt ( the authorized dealer ] and have this problem with FaceTime also I want to buy iPhone 11 and I am afraid to have the same problem , that’s why I am asking and I need to solve this issue , I am not living in UAE or Saudi Arabia to have these restrictions.
I am waiting for your reply
I am living in Egypt and FaceTime is working here also i bought my old iPad Air from Egypt and FaceTime was and still working , I bought nowadays iPad 9.7 from tradeline stores in Egypt ( the authorized dealer ] and have this problem with FaceTime also I want to buy iPhone 11 and I am afraid to have the same problem , that’s why I am asking and I need to solve this issue , I am not living in UAE or Saudi Arabia to have these restrictions.
That model is from a region where FaceTime is banned or restricted. There is no way to overcome this restriction.
Please check the model number at Settings - General - About - Model = ???
MR722AE/A
MR722AE/A
Which region is it? And how can I know before buying the device whether FaceTime is supported or not?
The AE/A suffix indicates it is from the Middle East area, (UAE, Saudi Arabia possibly)
the second part of the question you didn’t answer, how can I know before buying the device that it supports FaceTime or not?
In which country do you live?
If you don’t live in a country that has FaceTime restrictions, any model purchased from an authorized dealer will have FaceTime.
FaceTime is not available