Apple TV 4th generation, need help with pairiing remote

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Level 1

8 points

Apple TV 4th generation, need help with pairiing remote

Replaced Apple TV 3 with 4th generation. Unable to pair new remote with Apple TV 4; it does respond to Apple TV 3 remote and iPhone remote app. Please advise.

Apple TV (4th generation)

Posted on Dec 26, 2019 7:01 PM

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Answer 1

QuickPost

Level 10

103,437 points

Dec 27, 2019 1:09 PM in response to JG415

Hello,

I suggest that you reach out to Apple for assistance.

Contact AppleCare

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Answer 2

QuickPost

Level 10

103,437 points

Dec 26, 2019 7:19 PM in response to JG415

Hello,

Please refer to the following Apple Support document.

If your Apple TV remote isn’t working - Apple Support

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Answer 3

JG415 Author

Level 1

8 points

Dec 27, 2019 6:16 AM in response to QuickPost

Thanks for your reply, zmclearan. However I've seen that list and tried the steps multiple times without success in pairing the new remote with the Apple TV 4K.

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Apple TV 4th generation, need help with pairiing remote

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