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Apple TV 4th generation

Hello bought an Apple TV 4th generation off of eBay supposedly not used. Getting this message error downloading: optional(“the internet connection appears to be offline.”) I have the Apple TV hardwired though and when I reset the same error pops up.

Posted on Dec 27, 2019 5:10 PM

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Question marked as Top-ranking reply

Posted on Dec 27, 2019 5:15 PM

Hello,


Please refer to the following Apple Support document.


Reset or restore your Apple TV to its factory settings - Apple Support


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Apple TV 4th generation

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