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JPT1313 Author

Level 1

15 points

new iPhone transfer failed

I was transferring data from old phone to new phone and it failed to complete. Not able to get the transfer to continue to finish- please help

iPhone 11 Pro Max

Posted on Dec 27, 2019 7:04 PM

Top-ranking reply

brenden dv

Community Specialist

Posted on Dec 31, 2019 7:48 AM

Hello JPT1313 and welcome to Apple Support Communities.

I see you're having issues transferring data between two iPhones. If you're using Quick Start, check the tips here:

Use Quick Start to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

If you're transferring from an iCloud or iTunes backup, start here:

Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

If the tips there do not resolve the issue, you'll find links at the end of the articles that will allow you to contact Apple Support for further help.

Cheers.

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