I have a problem with my mobile case
I have a problem with my mobile case Can you help me please
[Re-Titled by Moderator]
I have a problem with my mobile case Can you help me please
[Re-Titled by Moderator]
Hey sherif235,
Thanks for the update. If it is not being charged, I would recommend you use this article to help troubleshoot the issue.
"If your Smart Battery Case won't charge or charges slowly
Follow these steps. Try to charge again after each step:
If you’re using a Qi-certified wireless charging mat to charge the Smart Battery Case for iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, or iPhone XR, make sure that there’s nothing between the case and the wireless charging mat. Also, center the Apple logo—on the back of the Smart Battery Case—on the charging mat. Or place your iPhone where the manufacturer recommends.
* Charging both your iPhone and your Smart Battery Case takes longer than it does to charge your iPhone alone."
Charge your iPhone with your Smart Battery Case
Have a good one.
Hello sherif235,
After reviewing your post, it sounds like there is trouble with the case on your iPhone.
Is it not charging the iPhone?
Is it not being charged?
Take care.
It’s not being charged or make any sign and Idk what can I do right now ?
i bought it from Paris’s Apple store and I have the box and check msg
I have a problem with my mobile case