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User profile for user: omghannah9
omghannah9 Author
User level: Level 1
8 points

apple music

i recently got a new iphone 11 and i had an apple music account on my old phone and it was the one you payed for and i thought i would be able to just log back in to get it again but it isn’t letting me

iPhone 11, iOS 13

Posted on Dec 28, 2019 7:22 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,573 points

Posted on Dec 30, 2019 5:49 AM

The account/subscription is tied to the Apple ID that was used when subscribing to Apple Music. You can't transfer it to a new ID. You need to use the original Apple ID or cancel the current subscription and get a new subscription using your new ID.


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User profile for user: Eric Root
Eric Root
User level: Level 10
684,573 points

Dec 30, 2019 5:49 AM in response to omghannah9

The account/subscription is tied to the Apple ID that was used when subscribing to Apple Music. You can't transfer it to a new ID. You need to use the original Apple ID or cancel the current subscription and get a new subscription using your new ID.


Purchases - View, change, or cancel your subscriptions


Purchases - Subscriptions not billed through Apple 

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apple music

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