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Passcode

I was going through the initial set up of a new MackBook Pro and laptop did an update and now I cannot log into it. It asks for a passcode and the one I set up is not recognized. Can anyone help me.

MacBook Pro 13”, macOS 10.15

Posted on Dec 28, 2019 8:54 AM

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Question marked as Apple recommended
New_Macbook_2019 wrote:

I was going through the initial set up of a new MackBook Pro and laptop did an update and now I cannot log into it. It asks for a passcode and the one I set up is not recognized. Can anyone help me.



Verify your caps lock is not on, passwords are case sensitive.


Where are you running into the dialog box(?)

Is this admin login to your user login or , Filevault password preboot up?


What you can do if you forget your password on a FileVault ...

Use FileVault to encrypt the startup disk on your Mac - Apple ...

Change or reset the password of a macOS user account ...



Posted on Dec 28, 2019 9:36 AM

1 reply
Question marked as Apple recommended

Dec 28, 2019 9:36 AM in response to New_Macbook_2019

New_Macbook_2019 wrote:

I was going through the initial set up of a new MackBook Pro and laptop did an update and now I cannot log into it. It asks for a passcode and the one I set up is not recognized. Can anyone help me.



Verify your caps lock is not on, passwords are case sensitive.


Where are you running into the dialog box(?)

Is this admin login to your user login or , Filevault password preboot up?


What you can do if you forget your password on a FileVault ...

Use FileVault to encrypt the startup disk on your Mac - Apple ...

Change or reset the password of a macOS user account ...



Passcode

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