I bought new airpods and they were finally ready for pickup. I didn’t know how to use the double tap right away so I didn’t. When I finally tried it only worked on my right airpod. Whenever i take the left AirPod out, they disconnect from my phone. I’m not sure if this is normal for it to stop but the left double tap should work.
Try a full re-pair, reset, and try again.
Settings > Bluetooth > Airpods > Forget this device. Confirm it.
Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.
If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods
Airpods not working properly
