Apple ID problem

Dear All,


The last numbers of my phone number shown in my two factor authentication are not the right ones. Thus i can't receive the two factor authentication number.

And there is an iphone in my devices' list which is not mine. I have no idea how this device arrived in my devices' list, however i am pretty sure that the wrong phone number is related to this device which is not mine.

I can't use my icloud account to save my datas since then, and i can't find any solution to edit the phone number of my Apple id account and delete the iphone which is not mine from my list.


Can somebody PLEASE help me? I called Apple during few hours already and their response is that it is not possible that they can be hacked.... I have about 20,000 pictures that i cannot save now....


Thanks in advance !

iPhone 7, iOS 13

Posted on Dec 28, 2019 6:22 PM

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Apple ID problem

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