Spinning wheel - turning on

Hi. I just like to ask, everytime im turning on my MacBook Air 2019, there's a colourful spinning wheel showing up. I can't use my laptop for like 3-5 mins and if I do, it will automatically shut down or the screen is frozen. I don't know what's going on. It wasn't like this before. Is there anything that I need to do? The OS is the newest one. Thanks

MacBook Air 13", macOS 10.15

Posted on Dec 28, 2019 9:03 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Dec 29, 2019 1:09 PM

Already tried to reboot in safe mode? https://support.apple.com/en-us/HT201262

It will take a few minutes to reboot in safe mode

2 replies
Sort By: 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Spinning wheel - turning on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.