Iphone 11 freezing and lagging

Question

Iphone 11 freezing and lagging

I bought the new iPhone 11 as soon as it came out and noticed that it was slower than my iPhone 7 plus, as well as constantly freezing on many different apps. I wiped the phone and restored the backup from I tunes and still was experiencing the same problem. I was then sent a replacement phone and unfortunately am still receiving the same issues. I have even restored using I cloud instead, and nothing has worked.

Has anyone else been experiencing these issues? Nearly every time I go to type a message it freezes.

iPhone 11, iOS 13

Posted on Dec 30, 2019 3:28 PM

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Answer 1

Top-ranking reply

BreeZee_17

Community Specialist

Jan 3, 2020 10:49 AM in response to christiannachara

Hey there christiannachara,

Thanks for reaching out to Apple Support Communities. I understand you’re experiencing some performance issues with your new iPhone 11. I’ll be happy to help.

Based on the info you’ve provided, you may want to restore your iPhone 11 to factory settings and test it in this condition:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

Don’t restore a backup to your device, just sign in with your iCloud and other accounts but do not restore any backups. Test it like this and see if there is any difference in the issue.

Take a look at the steps in this article for more help as well:

About iOS performance on your iPhone, iPad, or iPod touch

If the issue seems to occur when using only specific apps, go through the steps here:

If an app unexpectedly quits, stops responding, or won’t open

Let me know if this helps.

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Iphone 11 freezing and lagging

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