I just got these airpod pros and they worked fine with my Mac (10.15.2) at first. Now they keep connecting/disconnecting repeatedly, or the connection is rejected, and I can't switch to them manually although they show up in my audio options. I've tried resetting them numerous times to no avail.
What's the next step?
Thanks!
iMac Line (2012 and Later)
Hey rxwiz775,
Thanks for letting me know that you've tried those steps already.
Next, I'd like to have you test this out in another user account, and also in safe mode:
• How to test an issue in another user account on your Mac
• Use safe mode to isolate issues with your Mac
Cheers.
Greetings rxwiz775,
I'd be more than happy to help you with your AirPods and Mac. This should be a pretty smooth and simple connection, but when it's not working correctly, I'd suggest starting with the steps in this article: If your AirPods won't connect
Have a great day.
Hi!
Thanks for the link to the article; I'd actually found that when I searched for solutions. I did all the steps (numerous times) to no avail. The AirPods connect fine to my iPhone, just not to the iMac. I've turned the wifi and the bluetooth on/off/on several times; I've forgotten/reconnected the AirPods to the iMac several times. They show up on the bluetooth list, and I get the option to connect. However, it says "connection denied" or it switches rapidly back and forth between connected/disconnected and never decides on one status. Regardless of what status it shows, when I try to switch the audio from internal to AirPods, even when I select AirPods, it goes back automatically to internal.
Any other suggestions?
Thanks, Jacquie
Hi,
I'm not sure exactly what might have finally done the trick...I tried logging in under another account, with no success. Then I tried safe mode (not really sure whether I got into safe mode or not...it looked just the same to me) and that didn't work. Then I tried the Airpods on my MacAir just to see if they'd work on the laptop...they did. Then I went back to the iMac and this time they worked.
So we seem to be good for right now. I'm wondering if it's an issue with the bluetooth connection, perhaps? When I was trying to connect them, the bluetooth just kept working, never stopping, and they'd go from connected to not connected and back and forth until finally it just said "connection denied".
At any rate, fingers crossed they'll keep working.
Thanks for your help!
Starr,
To be honest...I'm back to significant difficulties with them...my Mac doesn't seem to like to connect. It usually takes 2 or 3 reboots to make them work. I might have to rely on another headset with the Mac and save the AirPods for the phone and laptop...
#1stWorldProblem
rxwiz775,
We're really glad to hear that your AirPods are working as expected at this point.
Have a great day.
rxwiz775,
Thanks for getting back in touch to let us know that these behaviors have returned.
At this point, we may want to look into the Bluetooth connection on your Mac since you mention the AirPods work with a MacBook Air and other devices. You also mention using another set of headphones with the iMac; do you experience any issues pairing these or maintaining a connection?
Take a look at this resource to see if there are any sources of potential interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference
I'd also recommend disconnecting any external devices you have connected to the iMac, then use these resources to reset the SMC and NVRAM on your Mac and test:
If you continue to have trouble after using these steps, please reach out to Apple for additional assistance: Get Support
Enjoy your weekend.
My Airpod Pros Won't Connect to my Mac
