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mikeinmaryland Level 1 Level 1 (0 points)
I received a message that a new update is available. When I try to install the update, I receive the error message "There are purchased items on the iPad "iPad" that have not been transferred to your iTunes library. You should transfer these items to your iTunes library before updating this iPad. Are you sure you want to continue?"

I have tried to manually do the transfer by right clicking on the device and selecting "Transfer Purchased" as well as selecting File->Transfer purchases from this iPad. I have validated that this computer is authorized to my iTunes account.

I do not want to lose purchases from the iPad....

Anyone know where to go from here?

iPad, Other OS, iOS 3.2
  • nick101 Level 4 Level 4 (3,645 points)
    Once purchased, you can always redownload an app for free, so you won't lose them whatever you do
  • Arthur Jacks Level 1 Level 1 (65 points)
    I also had this message, it seemed In my case anyway that some apps I had downloaded directly to the iPad were not in my library, ( I keep my music library on an external HD so it is not always connected when I download an app etc. ) I cannot remember if I just clicked ok or performed a sync but files were copied and when finished I downloaded the update which worked perfectly.
  • Terminal1 Level 1 Level 1 (0 points)
    I am having the same issue. Personally, I have about 40 apps and everything set up the way I want it. I don't want to have to download them again.

    The problem is that the apps will not download to my iTunes library. They are set to sync, but none of them download. I was getting a sync error at first but I disabled my AV and then the apps sync would happen. However as soon as it starts it ends. I see the "first" app in the list start to sync then it says all complete. None appear in the library.
  • Stephen Downs Level 1 Level 1 (65 points)
    I am experiencing the same issue.
  • Thomas Way Level 1 Level 1 (25 points)
    I just updated my iPad to 3.2.1 and was greeted with the same message, as if I should download some apps. That didn't make any sense so I took a screenshot of each of my 6 pages of apps, then went ahead and updated despite the warning, then afterward compared the restored app screens to the previous screenshots. They were all identical - all apps that were on the iPad were restored to the iPad in the exact same positions and also appear in iTunes.

    Over the past few years, the iTunes app has added some great new features but I have seen more of these type of errors, warnings and just plain stupid interface issues than ever before. I share the iPad with my wife and if she adds a few apps through her iTunes, in order to update from my iTunes I have to log out and log in with the other account. That's not a problem but whenever I do, it never remembers our passwords though we've checked the box, and it takes me to the respective account screen instead of simply continuing with the update. Software is supposed to make it easier, not harder, to accomplish tasks.
  • Arthur Jacks Level 1 Level 1 (65 points)
    In my case it was to advise me my iPad contents were not in sync with my library on my home computer, it gave me the option to copy over from the iPad the ones that were not in my library, I did this without downloading anything again from iTunes, the system was then happy and I did the update which worked without problems.
  • Thomas Way Level 1 Level 1 (25 points)
    I mis-wrote when I used the word "download". I should have used "sync." I wanted to point out that in my case I did not sync (or download) any apps from iTunes or Apple before or after updating the iPad and that all the same apps appeared in both places after the update. For me, that meant the iTunes warning was misleading.

    YMMV
  • SuePee Level 1 Level 1 (0 points)
    But what about stuffyou didn't purchase from itunes but downloaded from CDs. I have a lot of stuff on my ipad that i downloaded from my old computer that capped out. Obviously, none of my ipad stuff is on the new computer. So how do i download it to the new computer without deleting all the apps and books i downloaded directly to the ipad?
  • nick101 Level 4 Level 4 (3,645 points)
    There are utilities that will allow you to copy files from your iPad. I can never remember what the Windows software is called (sorry), but if you Google PhoneView (Mac software) and go to the FAQ page of the developer's site, there's a link to the Windows equivalent.
  • Eupolis Level 1 Level 1 (0 points)
    I'm having the same problem with both my iPad and my iPhone 4. I'm syncing to a MBP 13" (mid 2009) with iTunes 9.2.1.
  • Ian Blackburn Level 1 Level 1 (0 points)
    I had the same issue; it turned out to be that the free copy of Winnie the Pooh you get in iBooks hadn't synced or updated or whatever in iTunes.
  • XFox Level 1 Level 1 (90 points)
    I had this problem, too.
    To fix it I used the iBooks app to download on the iPad some free books I purchased but not yet downloaded. Then I synced with iTunes and the message didn't appear anymore. It may had been necessary to close and reopen iTunes but I'm not sure about it.
  • Danny101 Level 1 Level 1 (0 points)
    Solved it!

    Clicking "sync" does not copy over the purchases. Al tho once you have purchased an app you can download it for free, If your like me you don't want to spend the time re-downloading all your apps not to mention you might forget one or two.

    In Itunes right click your ipad and click "transfer purchases"
  • nhicks Level 1 Level 1 (0 points)
    I had this same issue. To fix it I ran a full sync, transferred purchases then disconnected and reconnected the iPad. After reconnecting I did not get this message again.
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