Allow in-app purchases

I want to reinstate in app purchases and it won’t let me. Any ideas?

iPhone 8 Plus

Posted on Dec 31, 2019 6:26 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Jan 3, 2020 6:29 PM

Hey Tyme4me,


Thanks for using Apple Support Communities! I understand you're running into an issue making some in-app purchases. I am happy to help get this resolved.


To start, I recommend checking out any restrictions that may be preventing you from in-app purchases. You can do that in Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases, and ensure that "Allow" is selected for in-app purchases. Please note, if the screen time restrictions on your device are connected with parental controls, those settings would need to be changed on the parent/guardian device.


If this is related to a payment issue, you can see how to update your payment details here: Change, add, or remove Apple ID payment methods


I also recommend checking out the resource below as this goes over some great information about in-app purchases and what to do if they aren't working as expected.


Buy additional app features with in-app purchases and subscriptions


Thanks again, and have a great day!

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Question marked as ⚠️ Top-ranking reply

Jan 3, 2020 6:29 PM in response to Tyme4me

Hey Tyme4me,


Thanks for using Apple Support Communities! I understand you're running into an issue making some in-app purchases. I am happy to help get this resolved.


To start, I recommend checking out any restrictions that may be preventing you from in-app purchases. You can do that in Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases, and ensure that "Allow" is selected for in-app purchases. Please note, if the screen time restrictions on your device are connected with parental controls, those settings would need to be changed on the parent/guardian device.


If this is related to a payment issue, you can see how to update your payment details here: Change, add, or remove Apple ID payment methods


I also recommend checking out the resource below as this goes over some great information about in-app purchases and what to do if they aren't working as expected.


Buy additional app features with in-app purchases and subscriptions


Thanks again, and have a great day!

Reply

Jan 4, 2020 5:10 AM in response to BreeZee_17

Hi BreeZee, thanks for the info but it didn’t help. A couple of phones ago, I restricted myself from buying in apps. So that’s a few software revisions ago.

I had to have a pass code to be able to go in and permit purchases again. I do have that passcode, but can’t find a location to use it.


I tried to update my payment method by deleting the current and re-enter it, but that wasn’t allowed either. I use a virtual visa as I don’t own credit cards.


My debit is not a visa debit so it won’t take that.


I can buy from ITunes as I keep a cash balance.


look at it this way, I’m saving money.

Thanks for your help!



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Jan 5, 2020 11:48 AM in response to Tyme4me

Hey Tyme4me ,


Thanks for those details. It sounds like you're referring the previous Restriction settings. Those restriction settings are now found under the Screen Time settings. What happens when you attempting to make an in-app purchase? Are you seeing any error?


You mentioned updating your payment information as well. You would need a payment method on file to be able to make in-app purchases as well. You can see how to manage your payment details here: Change, add, or remove Apple ID payment methods


Cheers!

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Allow in-app purchases

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