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Serial number shown is not valid as shown??

How can I find the correct Serial number when the one shown on the computer is not valid?

Posted on Dec 31, 2019 7:29 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 31, 2019 9:51 AM

jamesfromdunnellon wrote:

I signed up for Apple Care and I wanted to see if I still was covered. Of course they ask for the Serial Number. Apple came back with a notice that the number was invalid.

I wanted to change the password on my Mac and I keep getting a notice that I need Administrator approval. I thought I was the Admministrator.



Sounds like two independent issues—


For your Serial number not being recognized — see if this gets you any closer:


Apple Care  tech support 1-800-275-2273

or

Contact Apple for help with Apple ID account security - Apple Support

https://support.apple.com/en-us/HT204169


9 replies
Question marked as Top-ranking reply

Dec 31, 2019 9:51 AM in response to jamesfromdunnellon

jamesfromdunnellon wrote:

I signed up for Apple Care and I wanted to see if I still was covered. Of course they ask for the Serial Number. Apple came back with a notice that the number was invalid.

I wanted to change the password on my Mac and I keep getting a notice that I need Administrator approval. I thought I was the Admministrator.



Sounds like two independent issues—


For your Serial number not being recognized — see if this gets you any closer:


Apple Care  tech support 1-800-275-2273

or

Contact Apple for help with Apple ID account security - Apple Support

https://support.apple.com/en-us/HT204169


Dec 31, 2019 9:09 AM in response to jamesfromdunnellon

jamesfromdunnellon wrote:

How can I find the correct Serial number when the one shown on the computer is not valid?


It is not an uncommon issue— not all serial numbers get registered for some unknown reason.


It does not indicate an issue with your Mac... where are you having a complication because of this?



you can verify:

https://support.apple.com/my-support


Serial number shown is not valid as shown??

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