Missing Purchases

My daughter recently synced her iPhone to the iTunes account on the computer. She transferred the purchases from her phone to the family account but opted to not overwrite the family account. Some purchases from the last couple years have disappeared. The iTunes store does not recognize that we purchased songs so we cannot restore them. Why did this happen and what can we do about it? Anyone else have this problem?

Posted on Dec 31, 2019 4:52 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Jan 1, 2020 2:33 AM

If they are still in the store and not hidden etc. : Redownload apps, music, movies, TV shows, and books - Apple Support

1 reply
Sort By: 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Missing Purchases

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.