Don,t know passcode

Question

Level 1

8 points

Don,t know passcode

HI i had setup the parenting control and then my son got in to it and after that we can not get in to the passcode agian and we tried all the code and didnt work . so thinking will go the reset all but when we try to reset asked for id password and i knew and then they still asking for passcode that i dont know . how i can beable to reset or get in to the ipad agian. i had set can not go to youtube and internet but i want to redo beable to go in to internet please

iPad mini 4, iOS 12

Posted on Dec 31, 2019 4:29 PM

Reply

Answer 1

Best reply

QuickPost

Level 10

103,335 points

Dec 31, 2019 5:21 PM in response to saracroaker

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Reply

Answer 2

sberman

Level 10

264,963 points

Dec 31, 2019 5:35 PM in response to saracroaker

You don’t know the Restrictions passcode.

Therefore, you must erase the iPad and set it up as new. Restoring from a backup would reinstate the unknown passcode, so do not do that.

How to erase your iPhone, iPad, or iPod touch - Apple Support

Reply

Answer 3

sberman

Level 10

264,963 points

Dec 31, 2019 7:11 PM in response to saracroaker

As both zmclearan and I have told you, all paths through all documents we have sent links for lead to the “Remove your passcode” section of:

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Reply

Answer 4

QuickPost

Level 10

103,335 points

Dec 31, 2019 5:33 PM in response to saracroaker

Did you read the second support document?

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Reply

Answer 5

saracroaker Author

Level 1

8 points

Dec 31, 2019 5:29 PM in response to QuickPost

This came

Reply

Answer 6

saracroaker Author

Level 1

8 points

Dec 31, 2019 6:07 PM in response to sberman

after enter id and password and click erase and still keep come up with have to enter restriction passcode. what i can do . this is the code that i dont know

Reply

Answer 7

saracroaker Author

Level 1

8 points

Dec 31, 2019 5:26 PM in response to QuickPost

I had try to reset and they asked me put apple id anf password and then asked for passcode. i dont know the passcode. can you be able to help how to reset factory step by step please

Reply