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Screen Time shows wrong device name

When I try to set up screen time for my son, it never updates and it shows my device name. I don't have any issues with my daughter's screen time. I have tried setting it up on his device. I can set all of the controls successfully, but I cannot see his activity from my phone. I had it all working, but this week, only my son's has stopped.

iPhone 7

Posted on Jan 1, 2020 8:31 AM

Reply
1 reply

Jan 5, 2020 6:45 AM in response to urtzy13

Hello urtzy13,


I certainly understand the importance of having access to the Screen Time feature as a parent; let's go over some steps to get it working again.


I would first suggest installing updates on all devices in use:

Update your iPhone, iPad, or iPod touch


Then setting up Screen Time from scratch:

Use parental controls on your child's iPhone, iPad, and iPod touch


Give those steps a try, and then let me know how it goes.


Cheers.

Screen Time shows wrong device name

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