Using Face ID TO APPROVE FAMILY PURCHASES

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Using Face ID TO APPROVE FAMILY PURCHASES

For the longest time, I was able to approve family purchase requests with Face ID. Now, for every request I get (and with 2 kids I get lots of them!) I'm being forced to type in my Apple ID password, which is frustrating given how complicated they have to be these days to be considered secure.

I've checked every setting I can find, turned relevant settings off and back on, and even reset my Face ID and set it back up again. But sadly, it still wants me to type in the full password. Interestingly, it still lets me use. Face IS works for everything else.

Please assist!

iPhone 11 Pro Max, iOS 13

Posted on Jan 1, 2020 9:36 AM

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Answer 1

Joseph_S.

Community Specialist

Jan 5, 2020 7:27 AM in response to iquestions79

Hey there iquestions79,

Based on your post it appears you no longer have the ability to approve Ask to Buy requests using Face ID. I can understand why this would be important to help get figured out.

Does this seem to affect any other devices capable of approving requests?

How about any other adults under the Family Plan?

You mentioned you reset Face ID, have you tried toggling Ask to Buy to test?

This article will help: Request and make purchases with Ask to Buy

If you continue to run into complications, I would recommend reaching out to Apple Support directly.

That way, you can report the issue, and they can help investigate. Contact Apple Support

Cheers!

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Using Face ID TO APPROVE FAMILY PURCHASES

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