Cleaning the 11 Pro Camera

I’m finding it very difficult to clean around each of the three cameras on my iPhone 11 Pro Max. Each lens is smudgy all around and using a soft microfibre cloth to clean them is just not doing the trick. It always looks exactly the same afterwards - smudgy.


Another user has complained about the same issue on here and shared photos of his cameras. It’s exactly the same problem I have.

iPhone 11 Pro Max, iOS 13

Posted on Jan 1, 2020 2:34 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2020 9:51 AM

Hello rohanhyatt.


I understand that you're trying to clean the camera on your iPhone 11 Pro but the turn out is always smudgy. I am happy to assist.


"Cleaning your iPhone

Learn how to clean your iPhone.


iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max

iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max feature glass with advanced textured matte finishes. On iPhone 11, the textured glass around the camera complements the polished glass. On iPhone 11 Pro and iPhone 11 Pro Max, the textured back glass provides an elegant look that is also tough, slip resistant, and feels good in your hand. With normal use, the textured glass may show signs of material transfer from objects that come in contact with your iPhone, such as denim or items in your pocket. Material transfer may resemble a scratch, but can be removed in most cases. Follow these guidelines for cleaning:

  • Unplug all cables and turn off your iPhone.
  • Use a soft, slightly damp, lint-free cloth—for example, a lens cloth.
  • If material is still present, use a soft, lint-free cloth with warm soapy water.
  • Avoid getting moisture in openings.
  • Don’t use cleaning products or compressed air.

Your iPhone has a fingerprint-resistant oleophobic—oil repellent—coating. Cleaning products and abrasive materials will diminish the coating and might scratch your iPhone."


Cleaning your iPhone


Let me know if that resolves this issue for you. 

Thanks for using the Apple Support Communities. 

Take care.

1 reply
Question marked as Top-ranking reply

Jan 5, 2020 9:51 AM in response to rohanhyatt

Hello rohanhyatt.


I understand that you're trying to clean the camera on your iPhone 11 Pro but the turn out is always smudgy. I am happy to assist.


"Cleaning your iPhone

Learn how to clean your iPhone.


iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max

iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max feature glass with advanced textured matte finishes. On iPhone 11, the textured glass around the camera complements the polished glass. On iPhone 11 Pro and iPhone 11 Pro Max, the textured back glass provides an elegant look that is also tough, slip resistant, and feels good in your hand. With normal use, the textured glass may show signs of material transfer from objects that come in contact with your iPhone, such as denim or items in your pocket. Material transfer may resemble a scratch, but can be removed in most cases. Follow these guidelines for cleaning:

  • Unplug all cables and turn off your iPhone.
  • Use a soft, slightly damp, lint-free cloth—for example, a lens cloth.
  • If material is still present, use a soft, lint-free cloth with warm soapy water.
  • Avoid getting moisture in openings.
  • Don’t use cleaning products or compressed air.

Your iPhone has a fingerprint-resistant oleophobic—oil repellent—coating. Cleaning products and abrasive materials will diminish the coating and might scratch your iPhone."


Cleaning your iPhone


Let me know if that resolves this issue for you. 

Thanks for using the Apple Support Communities. 

Take care.

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Cleaning the 11 Pro Camera

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