You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Etc-622 Author

Level 1

4 points

Factory reset Apple watch

I bought a series 2 Apple Watch and can not factory reset it, due to it still being attached to previous owners Apple ID. Please help

Posted on Jan 1, 2020 5:58 PM

Top-ranking reply

ChrisJ4203

Level 10

230,984 points

Posted on Jan 1, 2020 6:11 PM

You will need the previous owner to remove the Activation Lock from the device. If you cannot contact the previous owner, then you will not be able to activate and pair the Watch. Contact the seller and if they cannot help, return it for a refund. You cannot bypass Activation Lock.

View in context

Factory reset Apple watch

Similar questions