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I want a refund!!!!

Please I downloaded the facetune app and without my permission or authorization on the 29th of December, I was debited 12,900 naira without any notification. Dear facetune and Apple I want my money back please.

Posted on Jan 2, 2020 2:15 AM

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Posted on Jan 2, 2020 2:37 AM

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so unless you have really been charged when you shouldn't have been: go to  https://reportaproblem.apple.com/?s=6



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Question marked as Best reply

Jan 2, 2020 2:37 AM in response to ifechukwudei

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so unless you have really been charged when you shouldn't have been: go to  https://reportaproblem.apple.com/?s=6



I want a refund!!!!

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