Can’t change country/region

Question

Level 1

8 points

Can’t change country/region

For some reason, Apple won’t let me change my country. I used to live in Japan, then i moved back to the UK and got a new phone but used the old Apple ID. It’s still set to Japan settings. I need to close it and start afresh. How can I do it? I can’t even download apps (even free ones) because it’s linked to my Japanese bank account which i don’t currently use and there is no money left there. I didn’t close it because i might need it at some point. What can i do??

iPhone 8, iOS 13

Posted on Jan 2, 2020 7:52 AM

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Answer 1

Axel Foley

Level 10

150,978 points

Jan 2, 2020 7:54 AM in response to Oreom

Here is a link that should be able to help you change your country / region. Change your Apple ID country or region - Apple Support. Try it out and see if it solves your issue. Good Luck.

Axel F.

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Answer 2

Axel Foley

Level 10

150,978 points

Jan 2, 2020 9:11 AM in response to Oreom

My best recommendation at this point is utilize the services of Apple Worldwide Support by clicking here Contact Apple for support and service - Apple Support. I think by engaging with Apple directly here will save you time and make the process efficient by providing you with the correct answers. Let us know how you progressed. Good Luck.

Axel F.

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Answer 3

Oreom Author

Level 1

8 points

Jan 2, 2020 8:37 AM in response to Axel Foley

Thank you!!

how do I know whether all my store credit has been spent and if all my subscriptions have ended? I did so just now to the best of my knowledge (went on subscriptions and canceled them all) but i still can’t change the region. This is driving me insane! I can’t change my card to my uk one also. It might be that the Japanese phone provider needs me to finish paying the cancelation fee that I didn’t pay off, bur i don’t see how that should influence my using the phone here since i don’t use my japanese phone number (and am pretty sure it’s expired by now) so that shouldn’t be the case.

Any ideas? Would greatly appreciate your advice!

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